When the program receives complaints or allegations of non-compliance with the JRCERT Standards, which guideline is observed first?

• A. Any complaint will be investigated; if not in writing, written documentation will be requested.
• B. The Dean for Career and Technical Education will be notified.
• C. The Executive Director of the JRCERT will be contacted immediately.
• D. Program faculty will immediately prepare a response.

Answer: (A)

When a complaint about non-compliance with JRCERT Standards is received, the first action is to investigate the complaint and obtain written documentation if it isn’t already in writing. This creates a formal, traceable starting point so facts are gathered consistently and there’s a clear record of what’s being alleged. It also helps protect all parties by ensuring the process is fair and documented.

Escalation to a dean or to the JRCERT Executive Director, or having faculty draft a response, comes after the initial intake and factual gathering. Those steps depend on what the investigation uncovers and aren’t the immediate first action.