What is the process for reporting equipment malfunctions?

• A. Notify supervisor, document issue, isolate affected equipment, and arrange repair with qualified service personnel.
• B. Ignore minor issues until maintenance rounds.
• C. Notify patient of malfunction.
• D. Replace the device yourself.

Answer: (C)

When a radiology device malfunctions, safety and getting the issue corrected quickly are the top priorities. The proper workflow is to stop using the equipment immediately, remove it from service, and place a clear indication (such as a tag) so others know it should not be used. Then report the problem to the supervisor or the person designated to handle maintenance, and document what happened—including the device ID, location, time, and a brief description of the symptoms. Next, arrange for the repair with qualified service personnel and ensure the device is tested and approved before it’s put back into service. Do not attempt to repair the device yourself. If patient care is affected, communicate briefly and professionally with the patient about the delay or need to use an alternative workflow, but the formal reporting and repair process should follow the steps above.